Hello CSP Users,
As a Customer Success Manager, some of our most frequently asked questions involve where to find support or information. In the welcome call with the Customer Success Team, we run through all these links, but it is nice to have a refresher. I would recommend bookmarking all of these links to help create the best experience possible with Prophix.
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Support Website: To get ahold of our consultants, technical support team or our data integration team please issue a ticket on this website.
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Prophix Academy: As a CSP user, you have an all course bundle. Brush up on some of your knowledge or learn an entirely new functionality through our videos!
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Customer Empowerment Webinar Series: At Prophix we run a monthly webinar on hot topics. Register on Red Carpet and join live or catch the recordings using this link.
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Release Notes: With four releases a year there is a lot of new functionality and improvements.
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Prophix Functionality Documentation: This website provides written documentation with easy searchable options.
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Requesting Access to Feedback Forum: If you have a great idea you’d like to share, we’d love to hear it!
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On Premise Sunsetting Details: As Prophix focuses on our Cloud Strategy- check out all the details we have on our roadmap.
For any additional questions, reach out to your Customer Success Manager!